“Planning a trip is like painting a picture” says Fofie Hoyt, the owner of Falls Travel . “You start with a blank canvas and keep adding color and elements until you have the perfect picture”.

Fofie started in the travel business in 1974, after completing college and travel school. In those days, tickets were hand written, letters were sent to Europe requesting hotel rooms and itineraries were typed using carbon paper. How things have changed. She and the agency have evolved with an every changing industry.

Her entire career in travel has been set in Chagrin Falls. She and her husband, Jim, moved to Chagrin Falls in 1985 with their four children who all went through the Chagrin Falls School System. Fofie purchased Falls Travel in 1995.

As a well traveled and truly dedicated professional, Fofie’s expertise and enthusiasm are reflected in all that she does…from issuing a simple airline ticket to very involved Custom Designed Itineraries. Her greatest pleasure is finding the right trip for the traveler, whether it is a getaway weekend, a family vacation, a cruise, escorted tour or a business trip.

Fofie’s tireless attention to detail in planning trips and diverse itineraries is one of the many reasons that she has such a dedicated following of clients.

She can be reached at 440-247-2300 or by e-mail at


Shirley has been in the travel business for more than 35 years…..traveling to over 50 countries and six continents. Some of her many destinations include Asia, East Asia, the Indian Subcontinent, Kenya, Morocco, Egypt, Australia, New Zealand and most European countries.

Shirley is the only certified Premier Aussie Specialist in Northern Ohio, as well as being a specialist for all of the Australian states and territories. Her nine trips have given her the opportunity to travel extensively throughout the country. One place that is very special to her is Kangaroo Island, home to an abundance of native wildlife and spectacular natural attractions. On Kangaroo Island, you can come face to face with prolific bird and animal species such as New Zealand Fur Seals, Koala’s, Kangaroos, Australian Sea Lions, Osprey’s, Echidnas and so much more.

She is also a New Zealand Kiwi specialist, with extensive experience in planning tailor made itineraries.

As a member of the Shamrock Club, Ireland is another of Shirley's specialties. Being just “A little Irish”, she has been to both Northern Ireland and the Republic of Ireland several times and would love to help arrange your special trip.

As you can see Shirley is an avid traveler; she continues to expand her horizons by experiencing new destinations. With Shirley's extensive travel experience and attention to detail, she is the ideal person to help you plan your next vacation.

Shirley can be reached by calling 440- 247-2300 or


Charlene DiCillo-Jensen followed her passion for travel and joined the Industry in 1998 after being a private business owner for 15 years.

Charlene has been on many cruise lines including Regent Seven Seas, Silverseas, Windstar, Holland America, Celebrity, Royal Caribbean and Princess. She has traveled to the Caribbean, Hawaii, Mexico, Central and South America, Turkey, Morocco as well as several European countries.

Charlene has extensive experience in both Corporate and Leisure Travel. Her attention to detail and the warm relationships she shares with her many clients has lead her to broaden the scope of her business to include Incentive Travel for large groups, Leisure Reward Travel for corporations as well as Destination Weddings.

Charlene's goal is total customer satisfaction. She is extremely dedicated to her clients and enthusiastically shares the information that she has gathered through her own experiences in travel.

Charlene can be reached at 440-247-2300 or by e-mail at